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Contact us
How to get in touch with us - by phone, email or letter. We are here to help with any queries you may have. Clinical queries from dental professionals are best emailed.

Waiting Times and appointments

The referral centre cannot provide appointment details or waiting times.

Please contact the provider you have been sent to in order to get this information. You can track your referral here

Please note: The areas we currently look after are noted at the bottom of this page. If you do not live in one of these areas, your referral will have been dealt with by an alternative service. Please contact your dentist for details of where your referral has been sent.

Contact us

The best and fastest way to contact us and get any support that you might need for your referral is via email at By using email we can be sure to direct your referral or query to the person most able to assist you; be this one of the clinical team, our admin staff or someone in the commissioning teams in your area.

PLEASE NOTE: If you do not have your URN or have misplaced it, please contact your dentist. They are generated at the point the referral is submitted and your dental practice can look this up using their online dashboard.

If you need to speak with us on the phone you can call us at 0113 493 1920 or 0845 8620841 (calling this number costs 2p per minute in addition to any network charges).

Please note at busy times you may need to leave a message, please be sure to leave your name and number (and URN) , so that we can call you back.

Dental Referral Management Centre

6 The Offices
Stannian Fold, Pool Lane
WA13 9AB

Phone Numbers

0113 493 1920

0845 8620841

Secure e-mail

Finding an NHS Dentist

Please note we cannot assist with this; the NHS resources for finding a dentist can be found here

If you have tried this they have alternate information here

Area: Central Midlands | Cheshire & Merseyside | East Anglia and Essex | Greater Manchester | Lancashire | Thames Valley | Yorkshire & Humber