Tracking a Referral – we have changed the tracker so that the local initials, ie. MAN, or THV, have to be entered on a separate line from the seven digits. Patients and referrers reported that it was confusing when these were entered on a single line. We also now send, where consent is given, an SMS text message with the URN.
Travel information – we have provided detailed, custom maps for all of our directory of services providers. This makes finding primary care sites even easier for patients
Safeguarding information – we have added schools and nursery information on to the child referral form so that we can support safeguarding initiatives in Manchester and across our service areas.
Longer log in times – we have increased the amount of log in time available to our online users to 300 seconds meaning that its even easier to enter the OTP system enabling you to get your OTP via an SMS text message.
Online instructions – we have provided a two minute video explaining the main features of system.
All of these changes have been brought about from feedback from our service users – patients and their referring dentists. Please use the feedback forms online or simply email us if you have any comments for us.