The tracking information for your referral is shown on the right hand side. If the system states the referral cannot be found, it may be that we have not yet received it or perhaps the URN was entered incorrect?. You can enter a further URN below.
If the provider name is highlighted and underlined, you can click to learn more about the provider and other similar services in the area.
If the referral is showing as rejected, and you have not received a letter yet please wait four days from the rejection date before contacting us. If you are using the online system, you can simply search for the URN in your dashboard, review any rejection letters and resubmit the referral if required.
If the referral states “With Triage” then one of our clinical team is currently assessing the referral.
If the referral states “Sent To” then your referral has been sent to the provider indicated – If the provider you have been sent to is a hospital, the referrals are sent via secure email and we can only track it as far as the email going to them. The tracker will update no further from that point. You will need to contact them for more information on appointments and waiting times if required.
(Please Note: The Referral Centre cannot provide this information; you need to contact the Provider directly)
If the tracking displays additional information like so:
24 Jan 2015, 20:24 – Provider received referral – This indicates that the referral has been passed into the providers system (please note, this does not mean they have opened or read it – Only that they can access it)
25 Jan 2015, 08:26 – Provider accepted referral – This indicates that they have read and accepted the referral and will contact you in due course for an appointment. (Note that hospitals have 18 weeks to see and treat you in most services)
Please note: The above details are examples and do not display data relating to the referral you are tracking.
You can learn more about the providers in the Directory of Service. – you will need to contact them directly for more information on appointments and waiting times if required.
(Please Note: The Referral Centre cannot provide this information; you need to contact the Provider directly) – Ortho referral information can be found below
If the referral states “Rejected” then we have returned the referral to you for more information – Please Note: The referral Centre cannot give out clinical information regarding rejections.
Your URN was generated by your dentist to allow you to track your referral. If the URN produces a “Not Received” notification – we have not yet received your form.
The system will report when the referral was received by the Referral Service, when it was triaged, what the triage decision was and where the referral was ultimately sent to. No patient details are provided or stored on this system.
Help with Orthodontic Referral Information
If your referral says “waiting list” on it, the referral is being held on a central waiting list for your area. Your referral has not yet been sent to an orthodontic practice, and the status will change once the referral has been sent on. Some examples of what you might see:
Sent to: GM – Accept for treatment
Sent to: CWW Orthodontic Waiting List
Sent to: YRK – Orthodontic Waiting List (NOTE: YRK is short for Yorkshire)
Sent to: Pennine Hospitals – Waiting List
Sent to: Bolton Royal – Waiting List
Sent to: Tameside General Waiting List (Also for Oldham residents)
All mean that based on the information on the form, the referral is eligible for orthodontic treatment on the NHS – However these are waiting lists and you cannot contact a provider at this time as your referral has not been sent to one.
Once on these accepted lists the referral is awaiting a space to become available at a primary care (High Street Specialist) orthodontist or at the hospitals who only take a limited number per month. When we reach the referral on the list it will be sent to a provider and their details will show on the tracking information.
Please note: the provider it is sent to ultimately decides if the patient is eligible for NHS orthodontics when they attend the assessment appointment.
Orthodontic waiting times are extensive and the referral centre cannot provide places on the waiting list or specific waiting times. Minimum expected waiting times are 2 years from date of referral with many patients waiting longer.
We do not control waiting times and cannot escalate referrals without a clear clinical need being entered on the form by the referring dentist.
Please see information from NHS England regarding the delay to Ortho referrals due to the lockdowns here
Any queries please contact the dentist who referred you.
