IF YOU ARE TRACKING AN ORTHODONTIC REFERRAL, PLEASE SEE THE UPDATED GUIDANCE FROM NHS ENGLAND: HERE
If you are viewing this on a mobile phone please scroll down the page and enter your Unique Reference Number (URN) in the box entitled: “Track a referral”
Your URN was generated by your dentist to allow you to track your referral. If the URN produces a “Not Received” notification – we have not yet received your form.
The system will report when the referral was received by the Referral Service, when it was triaged, what the triage decision was and where the referral was ultimately sent to. No patient details are provided or stored on this system.
Help with Orthodontic Referral Information
If your referral says “waiting list” on it, the referral is being held on a central waiting list for your area. Your referral has not yet been sent to an orthodontic practice, and the status will change once the referral has been sent on. Some examples of what you might see:
Sent to: GM – Accept for treatment
Sent to: CWW Orthodontic Waiting List
Sent to: YRK – Orthodontic Waiting List (NOTE: YRK is short for Yorkshire)
Sent to: Pennine Hospitals – Waiting List
Sent to: Bolton Royal – Waiting List
Sent to: Tameside General Waiting List (Also for Oldham residents)
All mean that based on the information on the form, the referral is eligible for orthodontic treatment on the NHS – However these are waiting lists and you cannot contact a provider at this time as your referral has not been sent to one.
Once on these accepted lists the referral is awaiting a space to become available at a primary care (High Street Specialist) orthodontist or at the hospitals who only take a limited number per month. When we reach the referral on the list it will be sent to a provider and their details will show on the tracking information.
Please note: the provider it is sent to ultimately decides if the patient is eligible for NHS orthodontics when they attend the assessment appointment.
Orthodontic waiting times are extensive and the referral centre cannot provide places on the waiting list or specific waiting times. Minimum expected waiting times are 2 years from date of referral with many patients waiting longer.
We do not control waiting times and cannot escalate referrals without a clear clinical need being entered on the form by the referring dentist.
Please see information from NHS England regarding the delay to Ortho referrals due to the lockdowns here
Any queries please contact the dentist who referred you.
If the referral states “With Triage” then one of our clinical team is currently assessing your referral.
If the referral states “Sent To” then your referral has been sent to the provider indicated – If the provider you have been sent to is a hospital, the referrals are sent via secure email and we can only track it as far as the email going to them. The tracker will update no further from that point. You will need to contact them for more information on appointments and waiting times if required.(Please Note: The Referral Centre cannot provide this information; you need to contact the Provider directly)
If the referral states “Rejected” then we have returned the referral to your dentist for more information – Please contact them for additional details as the referral centre cannot give out clinical information.
If the tracking displays additional information like so:
24 Jan 2015, 20:24 – Provider received referral – This indicates that the referral has been passed into the providers system (please note, this does not mean they have opened or read it – Only that they can access it)
25 Jan 2015, 08:26 – Provider accepted referral – This indicates that they have read and accepted the referral and will contact you in due course for an appointment.
Please note: The above details are examples and do not display data relating to the referral you are tracking.
